NeonLink’s IVR system is designed to help your customers make payments without the frustration inherent in many IVR systems. Our goal is to make the system painless so the customer doesn’t give up and just push “zero” to get to an operator. This system uses the same backend as our on-line payment process, keeping everything synced.
NeonLink’s outbound call notification is designed to give the customer the options they want. Options include the ability to connect with your staff, find out if a payment has been received, or make a payment using the IVR payment system. Outbound calls are never “blasted out” without regard to your available staffing levels. You have the ability to determine when the calls are made and how fast they will be made. This keeps your staff from being overwhelmed with people wanting to setup payment arrangements or conduct other business with you.
Call now 801.432.0161 to schedule an online or in-person demonstration of our web portal, mobile app, and bill presentment and bill notification services at your convenience.