PowerManager + Neonlink

PowerManager and NeonLink working together for you

PowerManager and NeonLink have partnered together to create an integrated web portal designed to give your customers online access to their billing information. This web portal is integrated with PowerManager to give your customers the ability to make online payments, view billing statements, and even receive personalized tips to optimize their energy consumption. This integration helps assure that your customers have online access to the self-service information they need to minimize the load on your customer service representatives.

Integration Process

NeonLink typically requires less than 10 hours of your staff’s time to complete the portal integration with your PowerManager billing software. The portal will appear as a seamless extension of your existing website. NeonLink will be “invisible” to your customers. They will now have the option to sign up to receive paperless payments, make online payments from their computer or mobile devices, and view current and past billing statements without the feeling of navigating away from your utility’s website to do so.

Online bill pay

Our best-in-the-industry, integrated bill-pay solution makes it a simple, one-step process for your utility customer to pay his utility bill when he is notified that his bill is available.

Reduces foot traffic and bill-related phone calls.
Accept payments from your customers via credit cards, debit cards and e-checks

Mobile-ready solution works on all screen sizes.
Fully PCI compliant
Get your money faster. “Zero day” hold of funds
Seamless integration with PowerManager

Online portal

Our online portal is designed to look and feel like your current site. We do this to make sure customers are comfortable with the portal. The portal is designed to allow customers to resolve many questions they may have.

Online statements look like the paper statements
- You choose the details on your statements
Tips for reducing consumption
Appliance calculator lets customers discover the cost of running appliances like space heaters
Temperature data available helps customers understand how weather affects usage

Paperless

Convert your customers to paperless billing and save on printing, handling, and mailing costs. Our paperless billing solution is designed to encourage customer participation through increased convenience and simplicity, thereby saving your utility man-hours and money.

Historical statements available online reduces bill-related inquiries
Paperless settings, controlled by consumer, reduces CSR wrokload
Paperless billing reduces statement cost by about $0.75/statement
Bill inserts included with bill notifications
Paperless statements can look like printed statements reducing customer confusion
No extra cost with online bill pay

Cost

The cost for our online bill pay, online portal and paperless solution is very simple. We will tell you all of the fees associated with our system. There will not be any surprise fees.

$2.40 per credit card transaction*
$0.70 per eCheck transaction
- $10.00 statement fee per month
Paperless bill presentment cost $0.00
Monthly web portal cost $0.00
Call to see how much we can save you

* Amex fees may be different.

Printing & Mailing

We can help you with any printing and mailing needs you may have. Our service will help you get the best postal discounts. We can just process your bills and let you print them or we offer a full service printing and mailing solution.

Full postal discount
Great statements
Statements with graphs
Statements have the details you want
Color statements available
Quick turn around time

PowerManager Integration

We are fully integrated with PowerManager. We want your integration to be as smooth and easy as possible. In fact it typically will take less than 10 hours of your time to integrate with us. This time will be spread out of several weeks allowing you to keep up on your normal duties.

Easy payment import into PowerManager
Automatic balance updates
No special reports needed
Everything is ready to just get started