NeonLink is the industry leader in helping electric utilities improve the customer experience, raise customer satisfaction, and give customers the self-service tools they need to pay their utility bills more quickly and accurately, and self-answer more of their own questions about their utility bills and energy usage. Our exclusive ePackage includes our engaging and interactive web portal and mobile application for electronic bill presentment and payment, along with electronic notifications (call/email/text) that the customer’s bill is available.

 

ePackage® Bill Presentment

Easily generate electronic billing statements that are identical to the paper billing statements.

ePackage® IVR

Help your customers make payments and automate their communications with you without the frustration inherent in many IVR systems.

ePackage® Utility Bill Payment

Enable your consumers to conveniently pay their paperless utility bills in just one step.

Print+ package®

Enhance your printed utility billing statements with colorful, individualized energy consumption and peer-group comparison information and conservation tips.

ePackage® Bill Notification

Send notifications on your schedule with calls, texts, or emails

ePackage® Energy Efficiency

We can reduce your utility’s residential customer demand by 1.5 to 2 percent, typically at a cost of less than $0.04 per kWh saved, to help you meet internally or externally-mandated energy conservation goals.